Article 3 – Tickets
3.1
GENERAL PROVISIONS
3.1.1
SpiceJet will provide carriage only to the Guest(s) named in the Ticket, and appropriate identification proof needs to be produced at the time of travel
3.1.2
For all international flights, the only acceptable proof of identification would be a valid passport. However, for travel to and from Nepal the following proofs of identification (other than the passport) would be accepted:
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Voter's ID card issued by the Government of India /Government ID card (for Government Officials) for adults
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Birth Certificate/School ID for Children
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Birth Certificate for Infants (children below 2 years/24 months as on the date of travel)
The above is applicable for Indian citizens traveling to and from Nepal. Please ensure that you check the passport/visa requirements and restrictions applicable for citizens belonging to countries other than India.
3.1.3
Some Tickets are sold at discounted fares which may be partially or completely non-refundable. Guests should choose the fare best suited to their needs.
3.1.4
The Ticket is and remains at all times the property of the issuing carrier.
3.1.5
SpiceJet is a ticket less Airline. SpiceJet offers a printed itinerary with a reference number and the details of the reservations. An itinerary does not constitute a document of carriage. The Booking in SpiceJet's database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in SpiceJet's database, the Booking will prevail.
3.1.6
SpiceJet does not issue open tickets hence no period of validity is applicable to the ticket.
3.2
BOOKING AMENDMENT/CHANGES AND CANCELLATION
3.2.1
Changes/cancellation may be made to a booking upto 2 hours prior to the scheduled departure time of the booked flight.
3.2.2
Change of booking - change in flight date, time, origin, destination constitutes as change of booking. A fee of INR750 or equivalent local currency of the departure country per Guest per one way would be charged for any changes. In addition to the change fee, the difference between the original and current applicable fare (if any) and any change in taxes, fees, surcharges are applicable. In case of the current available fares being lower than the original, balance funds will be retained in form of credit shell (ref 3.2.3)
3.2.3
Cancellation of booking A fee of INR750 or equivalent local currency of the departure country per Guest per one way would be deducted towards the cancellation of the booking. The balance amount would be retained under the original PNR as a credit shell. The credit shell amount may be adjusted in any booking made with SpiceJet up to a year from the date of cancellation. This amount is transferable and may be used for any booking for anyone known to the Guest. The Guest may opt for a refund of the credit shell amount within this period. Once expired the amount shall not be reinstated.