я пока переписываюсь с ними.
начиналось с этого:
"Dear Sir or Madam,
Some time ago I registered on your site with login name ХХХХХ. Recently I tried to login but was informed that "User already exists and is deactive/suspended/blacklisted" Probably it is because I provided my mobile in Belarus +37529ххххххх and phone number was cut to 10 digits required by your systems.
I bought tickets via makemytrip.com and cleartrip.com in the past without registration on irctc.co.in but now both sites require such registration.
Could you please reactivate my account or suggest the way how can I buy train tickets in India via Internet. Definitely I do not have mobile number in India.
Problem is that you use India country code +91 for all mobiles registered in your system. And try to send sms to mobile +91 -529ххххххх. But my mobile number in Belarus is +37-529ххххххх. Could you suggest workaround how can I complete registration? And buy tickets in the future."
Ответ:
"Dear Customer,
You can register at our website by filling in your mobile number. Further you need to send the scanned copy of your passport so that we can forward your email to the concerned department. Scanned passport should be sent as an attachment only (not embedded inside the email body) and size of this attachment should be less than 1MB.
Please note that you will receive your mobile verification code through email sent to your registered email ID.
Thanks & Regards
Rajnish Kumar Singh
Executive, Customer Care
care@irctc.co.in
Ph: 011-39340000
www.irctc.co.in"
Послал им скан паспорта и теперь жду ответа.